Shipping policy

Shipping Policy

Processing Time

Lumière pieces are produced in small batches and may be made to order. Please allow 3–5 business days for your order to be prepared before shipment.

Processing time is separate from carrier transit time. During periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you.

Shipping

We currently ship within the United States. Available shipping rates and estimated delivery times will be displayed at checkout based on your order and delivery address.

Orders of $150 or more qualify for free standard shipping within the United States.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Delivery Estimates

Delivery estimates shown at checkout begin after your order has been processed and transferred to the carrier. Carrier delivery dates are estimates and are not guaranteed by Lumière.

Damaged Packages

Please inspect your order upon delivery. If your lamp arrives damaged, contact us as soon as possible and include clear photos of the product, packaging, and shipping box so we can help resolve the issue.

Incorrect Shipping Addresses

Please verify your shipping address before completing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery.

Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility.

Lost or Missing Packages

If tracking shows an unusual delay or your package appears to be lost in transit, please contact us and we will assist you with the carrier and determine the appropriate next steps.

International Shipping

We currently do not offer international shipping.

Questions

For questions regarding shipping or an existing order, please contact us using the contact information provided on our website.