Refund policy
Returns & Refunds
We want you to love your Lumière piece. Because our lamps are made in small batches and may be made to order, please review the following policy before purchasing.
Returns
We accept return requests within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging.
To request a return, please contact us before sending your item back. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs for returns due to preference, such as a change of mind. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your lamp arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include photos of the item and packaging. We will work with you to make it right through a replacement, refund, or other appropriate solution.
If the problem is our error or the product arrives damaged or defective, you will not be responsible for return shipping costs.
About 3D-Printed Products
Our lamps are individually 3D printed. Small variations in texture, layer lines, or minor surface characteristics are a natural part of the 3D-printing process and make each piece slightly unique. These normal characteristics are not considered defects.
Cancellations
Orders may be cancelled before production begins. Because many of our products are made to order, once production has started we cannot guarantee that an order can be cancelled. Please contact us as quickly as possible if you need to make a change or cancellation.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.
Final Sale / Customized Items
Personalized or custom-made items cannot be returned unless they arrive damaged, defective, or incorrect.
Contact Us
For return, refund, cancellation, or order-related questions, please contact us through the contact information provided on our website.